Increase the likelihood of satisfied customers by using positive expressions

Did you know that you can gain 15% more satisfied customers if you replace boring phrases with positive ones?

For example, if a customer calls and has trouble finding relevant information on your website, you should respond in a positive way. You can do this by replacing phrases such as: "I can understand that you think it's an illogical structure" with: "Thank you for your feedback. We are continuously working to improve the website."

Right now, only 33% of customer service agents remember to replace their neutral expressions with positive ones.

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