Do you know how your customer satisfaction levels compare to those of your competitors?
While it can be difficult to get a very clear sense of how you differ from competitors, it is still worth focusing on. Because when there are many different companies offering the same products and services, you can differentiate yourself from the competition by offering better customer service.
On average, there is high customer sentiment in about 49% of all Scandinavian customer conversations. Customer sentiment refers to the number of positive words customers mention during a customer conversation. If customer sentiment is high in a conversation, they mention many positive words, which indicates that the customer satisfaction is high. Vice versa, employee sentiment tells us something about the number of positive words the employee mentions.
Would you like to learn more about how to optimize customer satisfaction across all your conversations? Read more about it below.
