Do you remember to initiate dialogues with customers during your customer conversations?
It's only a good thing if you do, because it helps create a good relationship between you and the customer you're talking to. And you'll also increase the likelihood of satisfaction by more than 15%.
If you want to initiate dialogues, you should start the conversation with phrases such as: "What can I do for you?", or "How can I help you?".
Right now, only 16% of all customer service agents actively open up a dialog at the beginning of the conversation. So, there is a huge potential to make a positive impression and learn more about your customers at the same time.
