How dialogues help increase customer satisfaction

Do you remember to initiate dialogues with customers during your customer conversations?

It's only a good thing if you do, because it helps create a good relationship between you and the customer you're talking to. And you'll also increase the likelihood of satisfaction by more than 15%.

If you want to initiate dialogues, you should start the conversation with phrases such as: "What can I do for you?", or "How can I help you?".

Right now, only 16% of all customer service agents actively open up a dialog at the beginning of the conversation. So, there is a huge potential to make a positive impression and learn more about your customers at the same time.

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