How to increase customer satisfaction by 15% through empathy

When you increase customer satisfaction in your department, you also increase the likelihood that your customers will remain loyal to your company, buy more often, and recommend your product to their friends. That is why customer service plays a crucial role in building a company’s reputation. So, when companies measure their customer satisfaction, they get an indication of what customers think about their services and products – and where there is room for improvement.

Behavioral change in customer centers is a tricky thing to implement. Therefore, it is important to give employees the right tools to improve and create good results. Jyllands-Posten's customer service has used Capturi's conversation analysis to facilitate behavioral changes and make it easier for both customers and employees to get good experiences.

When you start your customer conversations by inviting a good dialog with your customers, you can increase customer satisfaction by up to 15%. Read more about how to start good conversations here.